Privacy Policy — How dbajee Handles Your Personal Data

dbajee is committed to protecting the privacy and personal data of all individuals who access and use our online betting and casino platform. This Privacy Policy sets out the basis on which dbajee collects, processes, stores, and shares your personal information when you visit https://dbajee.bid, register an Account, place bets, make financial transactions, or interact with our customer support team.

This policy is intended to be transparent, fair, and compliant with applicable data protection principles. It reflects dbajee's recognition that personal data is a valuable asset entrusted to us by our Players, and we treat it with the corresponding degree of care, security, and respect.

Throughout this Privacy Policy, references to "the Platform" mean the dbajee website and all associated services. References to "you", "your", or "Player" mean any individual whose personal data is processed by dbajee. References to "we", "us", or "our" mean dbajee as the data controller.

dbajee acts as the data controller in respect of all personal data collected and processed through the Platform. As the data controller, dbajee determines the purposes and means by which your personal data is processed, and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions, concerns, or requests relating to the way dbajee processes your personal data, you may contact us at any time using the details set out in Section 14 of this policy. dbajee takes all privacy-related enquiries seriously and will respond within a reasonable timeframe.

dbajee collects personal data that you provide directly to us, data that is generated automatically through your use of the Platform, and in certain circumstances, data obtained from third parties for verification or fraud prevention purposes. The categories of personal data we collect include, but are not limited to, the following:

• Identity Data: Full legal name, date of birth, gender, and national identity card or passport number provided during Account registration or KYC verification.
• Contact Data: Email address, mobile phone number, and residential address (city, district, and division within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial Data: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, and others), transaction history, deposit and withdrawal records denominated in BDT (৳).
• Account Data: Username, encrypted password, Account balance, betting history, bonus history, game session logs, and Account preferences.
• Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, referral URL, and session duration.
• Usage Data: Pages visited on the Platform, games played, bets placed (including sports markets such as BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), search queries within the Platform, and feature interactions.
• Communications Data: Records of live chat conversations, email correspondence with our support team, and any feedback or complaints submitted through the Platform.
• Verification Documents: Copies of identity documents, utility bills, or bank statements submitted to satisfy KYC requirements.

dbajee does not collect special categories of sensitive personal data (such as health data, biometric data, or data revealing racial or ethnic origin) except where strictly required by applicable law or with your explicit consent.

dbajee collects your personal data through the following channels:

• Direct Submission: When you complete the Account registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
• Automated Collection: Through cookies, web beacons, server logs, and similar tracking technologies that operate when you visit and interact with the Platform. See Section 8 for full details of our cookie practices.
• Third-Party Sources: From identity verification service providers, fraud detection services, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and publicly available databases, where necessary to verify your identity or comply with our anti-money-laundering obligations.
• Game Studios and Data Providers: Technical session data and game outcome records from our integrated game studio partners (Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, Ezugi, and others) are relayed to us for account settlement and audit purposes.

dbajee processes your personal data only where we have a lawful basis for doing so. The following table summarises the primary purposes for which we process personal data and the corresponding legal basis in each case:

• Account Registration and Management: To create, maintain, and administer your Player Account, verify your identity, and enable you to use the Platform's features. Legal basis: performance of a contract.
• Financial Transactions: To process deposits and withdrawals in BDT via your chosen payment method, reconcile transaction records, and manage your Account Balance. Legal basis: performance of a contract and compliance with financial record-keeping obligations.
• KYC and Age Verification: To verify that you are at least 18 years of age and to comply with applicable anti-money-laundering and Know Your Customer requirements. Legal basis: legal obligation and legitimate interest in platform integrity.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised Account access, money laundering, and other prohibited conduct. Legal basis: legitimate interest and legal obligation.
• Responsible Gaming: To monitor gambling patterns, identify signs of problem gambling, enforce self-exclusion requests, and operate deposit limits and cooling-off tools. Legal basis: legal obligation and legitimate interest in Player welfare.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance. Legal basis: performance of a contract and legitimate interest.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about dbajee products and services — but only where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time by contacting [email protected].
• Platform Analytics and Improvement: To analyse usage patterns, improve platform performance, personalise your experience, and develop new features. Legal basis: legitimate interest.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions. Legal basis: legal obligation.

dbajee will not process your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

dbajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) require certain transaction data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age-verification service providers who assist us in confirming the identity and eligibility of Players.
• Game Studio Partners: Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, Ezugi, and other integrated game providers receive session and stake data necessary to deliver game services and settle results.
• Fraud Detection and Security Services: Third-party providers who assist us in identifying and preventing fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• IT and Hosting Providers: Cloud hosting, data storage, and infrastructure providers who process personal data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory direction.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the successor entity, subject to that entity honouring this Privacy Policy or notifying you of any material change.

All third-party service providers who process personal data on behalf of dbajee are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our written instructions.

dbajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your Account's existence on the Platform.
• Transaction and Financial Records: Retained for a minimum of five years following the date of the relevant transaction, in line with standard financial record-keeping obligations applicable to online gaming platforms.
• KYC and Identity Verification Documents: Retained for a minimum of five years from the date of Account closure or the date the documents were submitted, whichever is later.
• Support and Communications Records: Retained for up to three years following the resolution of the relevant enquiry or complaint.
• Technical and Usage Data: Aggregated or anonymised usage analytics may be retained indefinitely. Raw technical logs are typically retained for up to twelve months.
• Self-Exclusion Records: Retained permanently or for the duration required to prevent re-registration of a self-excluded Player, whichever is the longer period.

When personal data is no longer required for any of the above purposes, dbajee will securely delete or anonymise it in accordance with our internal data disposal procedures.

dbajee uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform, personalise your experience, analyse traffic patterns, and support our fraud prevention and security systems.

The types of cookies used on the Platform include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting your ability to use the Platform.
• Functional Cookies: Remember your preferences (such as language and display settings) to personalise your experience on return visits.
• Analytics Cookies: Allow us to understand how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur, so that we can improve performance and usability.
• Security and Fraud Detection Cookies: Help us identify suspicious behaviour, detect bot activity, and protect the Platform and its Players from unauthorised access and fraud.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain personalisation and analytics features. Please note that strictly necessary cookies cannot be disabled via browser settings as they are required for the Platform to operate.

dbajee employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include:

• SSL (Secure Socket Layer) encryption across all pages and data transmission channels on the Platform, ensuring that data exchanged between your device and our servers is protected in transit.
• Encryption of stored sensitive data, including financial records and identity document files, using current encryption standards.
• Role-based access controls that limit internal access to personal data strictly to staff members who require it to perform their legitimate job functions.
• Regular security audits and vulnerability assessments of the Platform's infrastructure and application code.
• Multi-factor authentication requirements for administrative access to systems that store or process personal data.
• Incident response procedures that include prompt notification protocols in the event of a confirmed data breach affecting Players' personal data.

While dbajee takes all reasonable precautions to safeguard your data, no system connected to the internet can be guaranteed to be completely secure. You are encouraged to use a strong, unique password for your dbajee Account and to ensure that the device and network you use to access the Platform are adequately secured.

As a Player whose personal data is processed by dbajee, you have the following rights in respect of your personal data. You may exercise any of these rights by contacting us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that dbajee holds about you, along with information about how that data is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that dbajee delete your personal data. This right is subject to overriding legal obligations (such as our duty to retain financial records) and legitimate interests (such as fraud prevention).
• Right to Restrict Processing: You may request that dbajee restricts the processing of your personal data in certain circumstances, for example while a disputed accuracy claim is under review.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where the legal basis is our legitimate interest, particularly in respect of direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

dbajee will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, and will notify you accordingly. We may need to verify your identity before fulfilling a data rights request to protect against fraudulent or unauthorised claims.

If you are a parent or guardian and you believe that a person under the age of 18 has registered an Account on the Platform or provided personal data to dbajee without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.

The dbajee Platform may contain references to third-party game providers, payment processors, and other services. Where links or integrations to third-party platforms exist, please be aware that those third parties operate under their own privacy policies, which are independent of this policy. dbajee is not responsible for the privacy practices of any third-party service provider or platform, and we encourage you to review the relevant privacy policy of any third party before providing personal data to them.

The inclusion of any third-party integration on the Platform does not constitute an endorsement of that third party's privacy practices by dbajee.

dbajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Players by email or via a notice displayed on the Platform.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. We encourage you to review this page periodically to remain informed of how dbajee is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbajee processes your personal data, please contact our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

dbajee aims to acknowledge all privacy-related enquiries within one business day and to resolve them within 30 days. For urgent matters — such as a suspected data breach or unauthorised access to your Account — please use Live Chat for the fastest response.